Get help

When you write to us, include:

• The board number, and the session's report number if there is one.
• The meter or supply, and how it is connected.
• The exact words on the card or panel.
• The NextProbe version (Settings → About).

A support bundle helps us most. Open Settings → About (or Help → Report a Problem on a Mac), and press Report a problem. The bench saves a file where you choose, holding the two newest log files, a crash log if there is one, the app's version and your settings with every key, token and password removed. It never contains a board file, a schematic, a photo, a customer or a job. Attach it to your email.

Show log folder opens the folder the logs live in:

• Mac: ~/Library/Logs/ai.nextprobe.bench
• Windows: %LOCALAPPDATA%\ai.nextprobe.bench\logs

Email support@nextprobe.ai. Check status.nextprobe.ai first if sign-in or sync is misbehaving for everyone.